Shipping policy
Across India, in 5 to 7 working days
Where we ship
We ship across India. We do not ship outside India at present.
Charges
Shipping is Rs. 150 per saree and Rs. 80 for accessories. Shipping is free on orders above Rs. 4,999. Rudrika Circle members get free shipping on every order.
Dispatch and delivery
Orders are dispatched in 1 to 2 working days. Delivery takes 5 to 7 working days depending on your location. Pre-order pieces ship in 5 to 10 working days.
Tracking
Once your parcel is handed to the courier, the courier name and tracking number are shared on WhatsApp and shown under Track your order. Courier tracking is also available at rudrika.shiprocket.co/tracking.
Returns and refunds
For defects and transit damage only
When a return is accepted
Returns are accepted only for manufacturing defects or damage in transit. Please record an unboxing video when your parcel arrives and report any issue within 24 hours of delivery on WhatsApp or by email, with the video.
What cannot be returned
Handloom pieces carry small irregularities that are part of the weave. Colours may vary slightly between screens and the saree. These are not defects. Sarees that have been worn, washed or altered cannot be returned.
Refunds
Approved refunds are made to the original payment method within 7 working days of the returned piece reaching us.
Privacy policy
How we look after your details
What we collect
When you register, enquire or place an order we collect your name, phone number, email address and delivery address, together with your order history. If you opt in, we also record your choice to receive updates on WhatsApp.
Why we collect it
To process and deliver your orders, issue GST invoices, send order updates by email and on WhatsApp, run the loyalty points programme and the Rudrika Circle membership, moderate reviews and customer photos, and reply to your enquiries.
Payments
Payments are processed by Razorpay. Your card, UPI and bank details are entered on Razorpay's secure pages and are never stored by Rudrika.
WhatsApp
Order updates on WhatsApp are sent through the WhatsApp Business Platform (Meta). Marketing messages are sent only with your consent, and you can withdraw it at any time by replying STOP or writing to us.
Who we share it with
Only with the partners needed to serve you: our courier for delivery, Razorpay for payment and Meta for WhatsApp messages. We never sell your data.
Photos you share
Photos you submit under Wearing Rudrika are shown on the website and on our social media only after you give consent and after we approve them. Ask us to remove one at any time.
Your rights
Write to contact@rudrika.in to see, correct or delete the personal data we hold about you. We keep order and invoice records for as long as tax law requires. This policy is in line with the Digital Personal Data Protection Act, 2023.
Terms of service
The simple rules for shopping with us
Prices and payment
All prices are in Indian rupees and include GST. Payment is collected through Razorpay. A GST invoice is issued for every paid order.
Orders
An order is confirmed when payment is received. If a piece is unavailable after you have paid, we will offer an alternative or a full refund.
Loyalty points and coupons
Points and coupons have no cash value and are personal to your account. Rudrika may change the programme rules; points already earned are honoured.
Rudrika Circle
The membership runs for one year from purchase and does not renew automatically. We remind you before it ends.
Contact
Rudrika, Texra Trends Building, Amulya Street, Banerji Road, Ernakulam, Kerala 682018. contact@rudrika.in, +91 96496 41985.
